Privacy Policy
Last Updated: May 15, 2026
Welcome to Urban Green America. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, services, and software, including the Urban Green America Garden Planner.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Billing information
- Account details
- Support requests
- Contact form submissions
Account & Subscription Information
When creating an account or purchasing a subscription, we may collect:
- Username
- Membership status
- Subscription details
- Transaction history
Payment information is processed securely by third-party payment processors. We do not store full credit card information on our servers.
Garden Planner Data
If you use the Garden Planner, we may store:
- Garden layouts
- Plant selections
- Notes and journal entries
- Uploaded images
- Planner activity and usage data
This information is used to provide functionality and improve the platform experience.
Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring pages
- Website activity
- Cookie and analytics data
How We Use Your Information
We use collected information to:
- Provide access to products and subscriptions
- Operate and improve the Garden Planner
- Process transactions
- Respond to support requests
- Send account-related communications
- Improve website performance and user experience
- Monitor platform security and prevent fraud
- Analyze usage trends and performance
We do not sell your personal information.
Cookies & Tracking Technologies
Urban Green America may use cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Analyze traffic and performance
- Improve functionality
- Support security and fraud prevention
You can disable cookies through your browser settings, though some website features may not function properly.
Third-Party Services
We may use trusted third-party services to operate our website and business, including:
- Stripe
- WooCommerce
- WordPress
- SiteGround
- Analytics providers
- Email marketing or communication tools
These third parties may collect or process information according to their own privacy policies.
We are not responsible for the privacy practices of third-party services or external websites.
Email Communications
If you submit a form, create an account, or purchase a product, we may contact you regarding:
- Account activity
- Purchases
- Subscription updates
- Support responses
- Product or platform updates
You may unsubscribe from non-essential marketing emails at any time.
Data Security
We take reasonable measures to help protect your information from unauthorized access, misuse, or disclosure.
However, no online platform or method of transmission can be guaranteed to be completely secure. Use of the website and services is at your own risk.
Data Retention
We may retain user information for as long as necessary to:
- Provide services
- Maintain account functionality
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
We reserve the right to delete inactive or terminated account data when appropriate.
Children’s Privacy
Urban Green America is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If such information is discovered, we will take reasonable steps to remove it.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your information
- Requesting corrections
- Requesting deletion
- Opting out of certain communications
To make a request, contact us at:
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective immediately upon posting to this page. Continued use of the website or services after updates constitutes acceptance of the revised policy.
Contact
If you have questions regarding this Privacy Policy, contact: