Refund Policy
Last Updated: May 15, 2026
Welcome to Urban Green America. By purchasing digital products, subscriptions, or services from our website, you agree to the following refund terms.
Digital Products
Due to the nature of digital content, all sales of downloadable products are final.
This includes:
- eBooks
- Workbooks
- Digital guides
- Downloadable files
- Any instantly accessible digital content
Once a product has been downloaded or access has been granted, we cannot offer refunds, returns, or exchanges.
Garden Planner Subscription
Subscriptions for the Urban Green America Garden Planner are billed on a recurring basis according to the plan selected during checkout.
Subscribers may cancel at any time.
When a subscription is canceled:
- Future billing stops
- Access remains active through the end of the current billing period
- No partial refunds or prorated refunds are provided for unused time
Failed Cancellations & Renewal Responsibility
Customers are responsible for managing and canceling their subscriptions before the next billing cycle.
If a renewal payment processes before cancellation is requested, the charge is considered valid and non-refundable unless required by law.
Accidental Purchases
If you believe you made a duplicate or accidental purchase, contact us within 7 days of the transaction at:
We review these requests on a case-by-case basis.
Chargebacks & Payment Disputes
Initiating a fraudulent or abusive chargeback after receiving access to digital products or subscription services may result in:
- Immediate account suspension
- Permanent removal of access
- Restriction from future purchases
We encourage customers to contact us directly before opening a payment dispute.
Technical Issues
If you experience technical issues accessing purchased content or subscription features, contact us and we will make reasonable efforts to resolve the issue.
Contact
For billing or refund questions, contact: